Eligible reason codes
- Bad phone: disconnected or wrong number
- Duplicate: you already bought this consumer within 30 days
- Wrong age: outside your campaign age range
- Out of state: consumer is outside your filters
- Fraud: fake identity or consumer denies submitting
Windows
Real-time leads: 72 hours. Inbound calls and transfers: 24 hours, recording reviewed. Aged leads: disconnected rate above 20% per order only.
Not eligible
No answer, not interested, or did not buy are not valid return reasons.
Frequently asked questions
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